LR
Lenise R
1 reviews | Active since Sept 2020
01 Aug 2025, 09:37
No Empity
WHY WHEN THEY HAVE TO PAYOUT THEY COME WITH COME WITH ALL SORTS OF REQUEST
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
01 Aug 2025, 10:30Hi Lenise
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Aug 2025, 10:30
Official
Hi Lenise
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
LR
Lenise R's updateReviewer Update
01 Aug 2025, 11:46Reference number - CEA*** This is what you asked me after all relevant documents was submitted. “ Kindly provide the contact details for the Chris Hani Baragwanath Hospital as it was not completed on the DHA1663 form.”Really a phone number, we have a funeral tomorrow and this is what you asking. You guys are the worst company to deal with, NO EMPATHY, your staff is ***********, some even stupid, if they cannot help you, you get transferred.I will NEVER EVER RECOMMEND OLD MUTUAL to family and friends. 2nd encounter I have with this useless company OLD MUTUAL
LR
Lenise R's update01 Aug 2025, 11:46
Reviewer Update
Reference number - CEA*** This is what you asked me after all relevant documents was submitted. “ Kindly provide the contact details for the Chris Hani Baragwanath Hospital as it was not completed on the DHA1663 form.”Really a phone number, we have a funeral tomorrow and this is what you asking. You guys are the worst company to deal with, NO EMPATHY, your staff is ***********, some even stupid, if they cannot help you, you get transferred.I will NEVER EVER RECOMMEND OLD MUTUAL to family and friends. 2nd encounter I have with this useless company OLD MUTUAL
Old Mutual's replyOfficial
01 Aug 2025, 12:12We note your message, and our team will further engage with you via email.
Thank you.
Thank you.
Best regards,
Old Mutual's reply01 Aug 2025, 12:12
Official
We note your message, and our team will further engage with you via email.
Thank you.
Thank you.
Best regards,
LR
Lenise R's updateReviewer Update
01 Aug 2025, 12:14PLEASE JUST ADVISE WHEN WILL YOU MAKE PAYMENT, AS WE NEED TO DO THINGS FOR THE FUNERAL STILL
LR
Lenise R's update01 Aug 2025, 12:14
Reviewer Update
PLEASE JUST ADVISE WHEN WILL YOU MAKE PAYMENT, AS WE NEED TO DO THINGS FOR THE FUNERAL STILL
LR
Lenise R's updateReviewer Update
01 Aug 2025, 12:22THE NUMBER ***
LR
Lenise R's update01 Aug 2025, 12:22
Reviewer Update
THE NUMBER ***
Old Mutual's replyOfficial
01 Aug 2025, 13:23Thank you, Lenise. We can assure you that we are following up regarding this.
n be required.
Kind regards
Old Mutual Complaints Management
n be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Aug 2025, 13:23
Official
Thank you, Lenise. We can assure you that we are following up regarding this.
n be required.
Kind regards
Old Mutual Complaints Management
n be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
01 Aug 2025, 13:24Hi Lenise, we can assure you that we are following up regarding this.
n be required.
Kind regards
Old Mutual Complaints Management
n be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Aug 2025, 13:24
Official
Hi Lenise, we can assure you that we are following up regarding this.
n be required.
Kind regards
Old Mutual Complaints Management
n be required.
Kind regards
Old Mutual Complaints Management
Best regards,
LR
Lenise R's updateReviewer Update
01 Aug 2025, 13:40Im still waiting on the email please
LR
Lenise R's update01 Aug 2025, 13:40
Reviewer Update
Im still waiting on the email please
Old Mutual's replyOfficial
01 Aug 2025, 14:35Good Afternoon Lenise R, we note the below email which was sent to you today:
Dear Lenise,
Thank you for your review and for taking the time to speak with me this afternoon.
I sincerely apologise for your service experience and the frustration it has caused. Your feedback has been noted, and I will escalate the matter to the relevant managers to help prevent a recurrence.
Should you have any further concerns or require assistance, please feel free to reach out.
Kind regards
Coleen Aanhuizen
Dear Lenise,
Thank you for your review and for taking the time to speak with me this afternoon.
I sincerely apologise for your service experience and the frustration it has caused. Your feedback has been noted, and I will escalate the matter to the relevant managers to help prevent a recurrence.
Should you have any further concerns or require assistance, please feel free to reach out.
Kind regards
Coleen Aanhuizen
Best regards,
Old Mutual's reply01 Aug 2025, 14:35
Official
Good Afternoon Lenise R, we note the below email which was sent to you today:
Dear Lenise,
Thank you for your review and for taking the time to speak with me this afternoon.
I sincerely apologise for your service experience and the frustration it has caused. Your feedback has been noted, and I will escalate the matter to the relevant managers to help prevent a recurrence.
Should you have any further concerns or require assistance, please feel free to reach out.
Kind regards
Coleen Aanhuizen
Dear Lenise,
Thank you for your review and for taking the time to speak with me this afternoon.
I sincerely apologise for your service experience and the frustration it has caused. Your feedback has been noted, and I will escalate the matter to the relevant managers to help prevent a recurrence.
Should you have any further concerns or require assistance, please feel free to reach out.
Kind regards
Coleen Aanhuizen
Best regards,
Old Mutual's replyOfficial
01 Aug 2025, 14:36Good Afternoon, we have responded via private message.
Best regards,
Old Mutual's reply01 Aug 2025, 14:36
Official
Good Afternoon, we have responded via private message.
Best regards,