JM
Jacques M
1 reviews | Active since Sept 2019
18 Nov 2025, 06:57
No Customer Service - Old Mutual Retirement Annuity
Absolutely the worst to deal with! My bank has requested Old Mutual to transfer my Retirement Annuity via a Section 14 transfer a month ago. Old Mutual did not have the courtesy to acknowledge the initial transfer request nor are they responding to any of the follow up requests sent for feedback!
Helpful (0)
Replies (8)0
Replies (8)
Old Mutual's replyOfficial
18 Nov 2025, 07:50Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2025, 07:50
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JM
Jacques M's updateReviewer Update
18 Nov 2025, 13:18Good day Old Mutual Complaints Management,
Thank you for your response to my complaint. Please provide an ETA for your feedback to be expected.
Thank you for your response to my complaint. Please provide an ETA for your feedback to be expected.
JM
Jacques M's update18 Nov 2025, 13:18
Reviewer Update
Good day Old Mutual Complaints Management,
Thank you for your response to my complaint. Please provide an ETA for your feedback to be expected.
Thank you for your response to my complaint. Please provide an ETA for your feedback to be expected.
Old Mutual's replyOfficial
18 Nov 2025, 13:47Thank you. Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2025, 13:47
Official
Thank you. Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JM
Jacques M's updateReviewer Update
18 Nov 2025, 14:18 Dear Old Mutual Complaints Management, I’m seeking clarity on the turnaround time for feedback and action on my request. The request was submitted by the receiving financial institution on 27 October 2025, and since then, both I and the institution have followed up multiple times without receiving any response. Could you please confirm when I can expect an update and resolution?
JM
Jacques M's update18 Nov 2025, 14:18
Reviewer Update
Dear Old Mutual Complaints Management, I’m seeking clarity on the turnaround time for feedback and action on my request. The request was submitted by the receiving financial institution on 27 October 2025, and since then, both I and the institution have followed up multiple times without receiving any response. Could you please confirm when I can expect an update and resolution?
Old Mutual's replyOfficial
18 Nov 2025, 14:39Thank you. Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2025, 14:39
Official
Thank you. Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JM
Jacques M's updateReviewer Update
05 Dec 2025, 09:23The lack of service and communication is unacceptable.
I submitted a follow-up on my Section 14 transfer request on 28/11/2025. I received an automated acknowledgment from ***, promising feedback within 5 days.We are now on day 7, and there has been absolutely no update - no email on progress, no estimated timeline, no phone call. Just complete radio silence.
I submitted a follow-up on my Section 14 transfer request on 28/11/2025. I received an automated acknowledgment from ***, promising feedback within 5 days.We are now on day 7, and there has been absolutely no update - no email on progress, no estimated timeline, no phone call. Just complete radio silence.
JM
Jacques M's update05 Dec 2025, 09:23
Reviewer Update
The lack of service and communication is unacceptable.
I submitted a follow-up on my Section 14 transfer request on 28/11/2025. I received an automated acknowledgment from ***, promising feedback within 5 days.We are now on day 7, and there has been absolutely no update - no email on progress, no estimated timeline, no phone call. Just complete radio silence.
I submitted a follow-up on my Section 14 transfer request on 28/11/2025. I received an automated acknowledgment from ***, promising feedback within 5 days.We are now on day 7, and there has been absolutely no update - no email on progress, no estimated timeline, no phone call. Just complete radio silence.
Old Mutual's replyOfficial
06 Dec 2025, 10:17Hi Jacques M
We note your comments, and our team will continue to liaise with you via email.
Regards,
Old Mutual Complaints Management
We note your comments, and our team will continue to liaise with you via email.
Regards,
Old Mutual Complaints Management
Old Mutual's reply06 Dec 2025, 10:17
Official
Hi Jacques M
We note your comments, and our team will continue to liaise with you via email.
Regards,
Old Mutual Complaints Management
We note your comments, and our team will continue to liaise with you via email.
Regards,
Old Mutual Complaints Management
JM
Jacques M's updateReviewer Update
15 Jan 2026, 12:58Good day Old Mutual, I am extremely disappointed with the service I have received regarding my request to transfer my funds from Old Mutual to my FNB Retirement Annuity. This request was initiated in October 2025, yet it remains unresolved to date.Despite multiple follow‑ups, there has been no meaningful feedback or progress from Old Mutual. The most recent update request submitted by FNB on 8 January 2026 also remains unanswered.This level of service is unacceptable. I require this transfer to be completed without any further delay. If I do not receive a clear, satisfactory update today—including the current status of the transfer and a confirmed ETA for FNB to receive the proceeds—I will have no choice but to escalate the matter to the Ombudsman for Long-Term Insurance.I have been patient for long enough and expect Old Mutual to address this matter urgently and professionally.
JM
Jacques M's update15 Jan 2026, 12:58
Reviewer Update
Good day Old Mutual, I am extremely disappointed with the service I have received regarding my request to transfer my funds from Old Mutual to my FNB Retirement Annuity. This request was initiated in October 2025, yet it remains unresolved to date.Despite multiple follow‑ups, there has been no meaningful feedback or progress from Old Mutual. The most recent update request submitted by FNB on 8 January 2026 also remains unanswered.This level of service is unacceptable. I require this transfer to be completed without any further delay. If I do not receive a clear, satisfactory update today—including the current status of the transfer and a confirmed ETA for FNB to receive the proceeds—I will have no choice but to escalate the matter to the Ombudsman for Long-Term Insurance.I have been patient for long enough and expect Old Mutual to address this matter urgently and professionally.