AH
Anita H
1 reviews | Active since Aug 2024
12 Aug 2024, 12:27
No cover advised upon claiming
I took out a disability policy, and submitted all medical information prior to cover start date.
When I claimed I got told that my policy should not have been approved. They advised this 2 years after the fact.
I share to so that individuals can check that they are actually covered, and not find out this devastating fact when you need it the most.
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Old Mutual's replyOfficial
12 Aug 2024, 12:30Good day Anita H
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Old Mutual's reply12 Aug 2024, 12:30
Official
Good day Anita H
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management