No contact for months

I've been trying to get assistance from old mutual since end April called. Emailed re emailed. Eventually because I kept being told a broker would be in touch, my policy was made inactive on the 2nd July. My mother in law passed away on Sunday 5th July. She wasn't sick she had a heart attack. I don't have money to bury her and I am still waiting for someone from old mutual to tell me how to reactivate my policy because who knows who will die next. There's no "customer service" no one reacts to emails ampty promises for brokers to call. I have been a client at old mutual for a few years. No previous claims. No missed premiums till Covid 19 hit....but I don't suppose old mutual has any cares about their "valued clients" I'm disappointed in a supposed insurance company that has no bother at all