No consideration of Superfund members; protecting your business and lack of customer service support

I have never in my life been so frustrated and disappointed with Old Mutual’s lack of customer service and communication. Firstly, my ex employer placed a hold on my pension fund out of spite and never submitted any documentation to support the hold. Secondly, the fund company administrator told me to wait for 15 days (January 2021) whilst they (Old Mutual) is busy requesting the documents from the employer- which they never submitted or comp**** to. After the 15 days have lapsed, the issue is now referred to someone else (I won’t mention any names) who informs me that the employer has 45 days (February 2021) and not 15 days to respond. Thirdly, I have not received any feedback or communication whilst I’m waiting for the 45 days (OM internal policy) and my life is at a standstill and being harassed by my creditors as I need to pay bills, buy food for my kids, school fees, etc.

The 45 days lapsed and it now another new month (March 2021), no communication from OM and I the member have to continually request feedback. The Superfund Administrator informs that it’s ONLY the 1st business day and they’ve sent the employer the final notice. BTW, according to the Pension Fund Act the employer did not comply as they have not submitted any documentation which supports the hold on the payment and therefore OM is not permitted to hold the funds. I have sent countless emails trying to find out when I will receive my payment as the employer did not comply and the administrator just decided that she will not respond back anymore.

OM is the worst service provider, they don’t care about their members and how this is such an inconvenience. All they care about is not losing business and giving employers 100 chances even if they did not comply at their members expense.

Today, 2nd March, I have been trying to call the Superfund offices and the administrator is not answering her phone and then the call center takes over 30 minutes to answer (you are lucky if they do answer).

Old Mutual can I just have my money paid out immediately please.