No communication AT ALL!

My mother passed away in 2014.<br> Since then It took us ages to get paperwork sorted.<br> <br> 2 weeks ago I asked for feedback on the procedures and paperwork needed in regards for my siblings and I to claim.<br> We dealt with Hudson in 2014/2015 - but it took us a while to get most of the documents.<br> I have mailed and called and NO ONE helos us.I just keep getting replies to say it's been checked into.<br> 2 weeks - nothing.<br> More emails<br> NOTHING!!<br> <br> Getting REALLY upset trying to close this chapter and Old Mutual just doesn't help.<br> Also,Hudson isn't getting back to us either.<br> <br> We need to start the process and find out what we need..<br> <br> HELP or I'll take it further!!