No Client Service

Not the first time I am complaining about Old Mutual service from the website. Requested changes online to my portfolio more than a week ago but still no answer from Old Mutual. Makes you wonder why have this feature on My Portfolio if there is absolutely NO response from them. When phoning them they keep on transferring me from one department to another.<br> <br> Very helpful when you sign a new contract with them but after that the service is poor.