TW
Trevor W
1 reviews | Active since Nov 2011
08 Jun 2019, 10:43
No Client Care at all and inconsistent with processing periods !
App**** on several occasions for part surrender value on a policy. The details of application dates & payment dates follows herewith: 21 August 2015 - Application; Payment date -31 August 2015 - 10 days. 19 July 2016 - Application; Payment date -20 July 2016 - 1 day 12 July 2018 - Application; Payment date -17 July 2018 - 5 days. 13 December 2018 - Application; Payment date -27 December 2018 - 14 days. After the most recent application Old Mutual advised that payment will only be effected within 11 days !!!!! The application of 13 December 2018 was delayed due to Old Mutual error and an apology provided.
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Old Mutual's replyOfficial
11 Jun 2019, 15:29Thank you for lodging this matter. I note that we email you on 8 June 2019 requesting that you complete the policy change acceptance quote. I will again forward you the email to ensure you receive it.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply11 Jun 2019, 15:29
Official
Thank you for lodging this matter. I note that we email you on 8 June 2019 requesting that you complete the policy change acceptance quote. I will again forward you the email to ensure you receive it.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management