DG
DCA G

1 reviews | Active since Aug 2019

21 Aug 2019, 14:25

No Certificates Received

Good Day.We have requested the base cost for this investments or the IT3 (b) and IT3 (c) certificates and also the Retirement Annuity from Old Mutual on the following dates 29.07.2019, 07.08.2019, 14.08.219.This in the only thing that is keeping us from finalizing this estate tax affairs. Can someone please contact us regarding this estate so that we can finalize this estate (Dippenaar, EE)

0
Replies (10)
Old Mutual
Old Mutual's reply21 Aug 2019, 15:00
Official
Dear DCA Group
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. 
Regards
Thabiet Mintin
Old Mutual Complaints Management
DG
DCA G's update27 Aug 2019, 13:24
Reviewer Update
Good Day.
We are still waiting on your feedback regarding this estate. No tax certificates received.
DG
DCA G's update04 Sept 2019, 10:49
Reviewer Update
Good Day.
We are still waiting on your feedback regarding this estate. No tax certificates received.
DG
DCA G's update11 Sept 2019, 16:04
Reviewer Update
Good Day.
We are still waiting on your feedback regarding this estate. No tax certificates received.
Old Mutual
Old Mutual's reply12 Sept 2019, 08:45
Official
HI Marilize
I am attending to this matter and will provide you with feedback by close of business tomorrow.
Regards
Carol Olckers
Complaints Management

DG
DCA G's update20 Sept 2019, 12:18
Reviewer Update
Good Day.
We are still waiting on your feedback regarding this estate. No tax certificates received.
DG
DCA G's update25 Sept 2019, 14:59
Reviewer Update
Good Day, still no info received after our query was lodged. Absolutely no respect shown to the deceased client and their family. Totally unacceptable!
DG
DCA G's update02 Oct 2019, 13:48
Reviewer Update
good Day, an email was send to Customer Complaints Feedback regarding this estate.
Awaiting feedback
DG
DCA G's update09 Oct 2019, 11:39
Reviewer Update
Good Day, an email was received from the Customer Complaints Feedback regarding this estate.
We are still waiting on the certificate from Old Mutual
DG
DCA G's update17 Oct 2019, 09:08
Reviewer Update
Good Day,
Still no info received after our query was lodged.