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Fran N
1 reviews | Active since Jan 2019
26 Oct 2022, 09:00
No care that you're waiting for money
It took 18 additional work days to process my Provident fund claim because of system issues Old Mutual experienced with a promise that two Team Leaders would "call me back." If I had not called them 7 times in the last 2 weeks, I'm sure that I would still be waiting for the claim. One consultant promises money will be paid, another said it had been paid then said oh no it's scheduled to be paid. It was a nightmare from start to finish, I would never recommend anyone to use them, and seriously considering canceling the policy my husband has had for over 20 years, just because I'm already looking up to the effort it will be to get that out of them.
Thank you for the additional and unnecessary stress
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Fran N's updateReviewer Update
26 Oct 2022, 10:42The phone call just received from the was only to ask what would I like the outcome to be because I have received my money. The lady sounded so dismissive and not a care that it took them 18 working days longer and 2 promised phone calls, so again this phone call ONLY confirmed that I will never do business with them again.
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Fran N's update26 Oct 2022, 10:42
Reviewer Update
The phone call just received from the was only to ask what would I like the outcome to be because I have received my money. The lady sounded so dismissive and not a care that it took them 18 working days longer and 2 promised phone calls, so again this phone call ONLY confirmed that I will never do business with them again.