No assistance on SARS documents

I've been trying to get my SARS documents from Old Mutual for 2 weeks now. I've been extremely patient, diligent and gone out of my way to get assistance. I've contacted my branch, people I know, I've emailed HR, I've contacted Group Benefit and they keep assigning my case to Kyle Everts and he has resorted to marking it as resolved, even though I've pointed out to them on multiple occassions on calls and emails that the information he sent is incorrect.

They refuse to send the documents SARS needs before the 20th of February.

I have no other choice but to write this review because of time, the amount of money I've spent on calls, emails, driving to the branch etc to try and get this resolved. I need my SARS documents guys as a matter of urgency.