No assistance Old Mutual

My mother was ******ed on 19 May 2019. My mother's ****** was preceded by my father sudden passing on 27 February 2019. I live in the UK and as you can imagine this is an extremely emotional time for me.

ABSA is doing my mother's estate and after numerous struggles with them not wanting to help me or the police I am once again struggling with a service provider. I have been home to SA three times this year (for two funerals and to pack up the house I lived in my entire life). I am emotionally and physically tired. I need to pay my mom's water and electricity, insurance and security service bills until the estate is finalized but cannot access any funds. On 20 June 2019, I requested Old Mutual to assist with the payout of my mother's Old Mutual Max Investment Plan (***) as I am the only beneficiary (child) and need the funds to pay her bills. My reference number was ccc***7. On 25 June 2019, I followed up and also sent another new email (reference number: ccc***0) asking for assistance , but yet again received no help.