NO ASSISTANCE FROM OLD MUTUAL AT ALL !!!!!!!!!!!!!!!!

On the 17th of March 2021 I put a policy deductions on hold for 12 months. I received a confirmation e-mail from Glen May. On the 1st of April a deduction was again made. On the 3rd April I send an e-mail requesting my refund in the amount of R 1823.25, I received confirmation e-mail from Geneve Meyer that the request was escalated and is still awaiting feedback and will revert back to me when having an answer. On 30 May I still did not hear anything,,,,send an e-mail again to Geneve Meyer requesting and update.......same ****** answer as on 3rd April. Send an e-mail again on 1 June requesting feedback and up untill now.....14th June still no reply. Exceptionally poor service from Old Mutual.....wish I never ever did business with them in taking out retirement policy ......