No assistance

I have literally been holding for almost an hour for a consultant to answer my call. My airtime ran out and I had to load airtime again. I am FURIOUS!!! I have had 2 policies with them for almost 5 years and I'm wondering the frustration I would have had if i was claiming for the death of a loved one. This is terrible, they receive money from me on time every single month, yet they can't do a simple thing like get enough consultants to answer calls. Then the voice says you can email your query to ********** yet a reject email is received saying the email address is not found!!!