JB
Johan B
1 reviews | Active since Nov 2018
03 Sept 2019, 13:49
no answer..no reply
I received a sms stating that I have some savings policy needing to pay out. so I contacted old mutual, I got sent documents to complete and sent them back. it has been about 3 days now, everyday I phone THEY DO NOT ANSWER THEIR PHONES in the call center. it is absurd to just hold on for anything from 15mins-30mins. also no email response either. how do I know my documents were received, how do I follow up? Cape Town office..very rude and not helpful at all.. so please can someone give me a name or number so I can follow up please.
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Replies (2)
Old Mutual's replyOfficial
03 Sept 2019, 14:19Dear Mr Botma
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
Old Mutual's reply03 Sept 2019, 14:19
Official
Dear Mr Botma
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
JB
Johan B's updateReviewer Update
03 Sept 2019, 14:45Good day Mrs Olckers,
Thank you much for the quick response, I just want to know is all ok with my process.
Regards
Thank you much for the quick response, I just want to know is all ok with my process.
Regards
JB
Johan B's update03 Sept 2019, 14:45
Reviewer Update
Good day Mrs Olckers,
Thank you much for the quick response, I just want to know is all ok with my process.
Regards
Thank you much for the quick response, I just want to know is all ok with my process.
Regards