No agents available at Old Mutual call Centre numbers

This Call Centre rating should be a zero. I am on my 5th call now. The wait time is 27 minutes per call before an agent answers and then puts you back on hold, or answers, does not speak and then the call is diverted to a survey to rate the service. And the most annoying message plays over and over again whilst on hold ie "we know how precious your time is". Do you really know how precious time is, with a 27 minute wait with no agent to assist at the end of the 27 minutes. Please delete the numbers from the website, if there are no agents available and provide a number for me to contact a human that can assist.