No after sales service

I needed to speak to my Old Mutual representative urgently during Dec 2014. I made contact after various calls and was informed that this representative is on annual leave. During Jan 2015 , after countless calls and e-mails i once again briefly made contact and while trying to convince her on the urgency of my need, I had to be satisfied to listen o her complaint regarding her backlog after the Dec vacation. It is now Feb 2015 and after various e-mails, sms, and calls still no reply.<br> I have reached the conclusion that once your commissions has been received you are no longer a concern. I am on the verge of cancelling my portfolio at Old Mutual to get their attention and taking it another insurer.