NO ADHERENCE TO TREATING CUSTOMERS FAIRLY!

On the 20th November, I emailed *** - and requested for my Policy to be placed into a paid up status from 01st December till March and instructed that no deductions should be taken from the 26th December, since I had given more than 30 days notice, I received a response from Yamkela Mbali who "I have referred this request to our Contractual Changes department for processing. Please allow 5-7 business days for this request to be processed" today I see that the debit order went off! - I immediately send an email again to customer service for an immediate refund and I receive the following Notification that my email was deleted without being read on Tuesday, December 29, 2020 7:56:26 AM (UTC+02:00) Harare, Pretoria. - ABSOLUTELY DISGUSTED BY THIS SERVICE AND ITS NOT THE FIRST TIME OLD MUTUALS SERVICING DEPT LETS ME DOWN!