No access to retirement information

I sent a request to change my Retirement funds from one fund to another on the 19/12/2014. It was only \hopefully"acted upon in Febuary. I am having problems logging into the Secure services site... I called the call centre last week to assit me with logging on and that guy was very friendly and helpfull. I tried the forget the password option but i never recieved the email. i phoned today and the guy who helped me was very unhelpfull and rude at some points. He pointed out that the problem is on my side... Even after i gave him a completly different email. Besides the retirement funds i have a RA with old mutual... I might just cancel it becouse of \""black arrogance\"" . I requested a supervisors help but as the norm the supervisor is not available at the time. """