Nightmare experience at Old mutual

I have been avoiding going to branch because of pandemic, so I decided to go online. I couldn't get help after numerous conversation via email, so I decided to call the call center yooo a nightmare, no urgent was ever available to answer my call, then I compromised and go to the branch a double nightmare they hold for over an hour while their HO was not answering the phone. Old mutual you are a true definition of bad customer experience. Take this feedback as a wakeup call and improve