Nighmare

After decades of uninterrupted debit order payments to Old Mutual, I was stunned to be told I now need to generate a new debit order mandate—just because one debit didn’t go through. I visited my bank, who clearly confirmed that Old Mutual is responsible for raising debit orders and there is no issue on my account.

Why, then, is a loyal customer being made to jump through unnecessary admin hoops for something as simple as a re-debit? There has been no change on my side, and I find it incredibly frustrating that such a routine request is being handled with such rigidity and inefficiency.

I’m not asking for a favour—just a basic service I’ve received without issue for years. Surely long-term clients deserve better?

Old Mutual, please fix this.