1 reviews | Active since Oct 2023

01 Nov 2023, 08:45

Never use Old Mutual

Item: Old Mutual
Rating: 1
Author: Erna W

If I could award negative stars I would. A death claim was submitted on 26 July 2023, no response from Old Mutual, if my broker did not follow up we would not be aware of additional documentation or proof that they needed. After confirming that they had all the documentation required we are now on 31 October 2023, with no feedback and no payment of the policy.

Helpful (0)

Replies (7)

Old Mutual's replyOfficial

01 Nov 2023, 08:56

Good day Erna

We received your review.

We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.

Regards

Arthur Beneke
Old Mutual Complaints Management

Best regards,

Old Mutual's reply01 Nov 2023, 08:56

Official

Best regards,

Erna W's updateReviewer Update

01 Nov 2023, 12:38

I cannot read your private reply, other than all your adverts. It still does not resolve my problem

Erna W's update01 Nov 2023, 12:38

Reviewer Update

I cannot read your private reply, other than all your adverts. It still does not resolve my problem

Old Mutual's replyOfficial

06 Nov 2023, 11:08

Hi Erna

Thank you for confirming the policy number via email.

I have raised this with the relevant team and I will provide you with an update once feedback is received.

Regards

Arthur Beneke
Old Mutual Complaints Management

Best regards,

Old Mutual's reply06 Nov 2023, 11:08

Official

Best regards,

Erna W's updateReviewer Update

06 Nov 2023, 14:00

Hi Arthur, my review and opinion of your Company is still the same. Be brave and reply in public

Erna W's update06 Nov 2023, 14:00

Reviewer Update

Hi Arthur, my review and opinion of your Company is still the same. Be brave and reply in public

Old Mutual's replyOfficial

06 Nov 2023, 16:46

Hi Erna, I am in progress of getting this resolved for you. I will provide feedback once I have an outcome for you.

Thank you for your patience in this regard.

Regards
Arthur Beneke
Old Mutual Complaints Management

Best regards,

Old Mutual's reply06 Nov 2023, 16:46

Official

Best regards,

Erna W's updateReviewer Update

06 Nov 2023, 20:20

Unfortunately my patience has run out as this has been dragging on since July this year. With no response from claims on our queries. Would you be happy with poor service like this?

Erna W's update06 Nov 2023, 20:20

Reviewer Update

Unfortunately my patience has run out as this has been dragging on since July this year. With no response from claims on our queries. Would you be happy with poor service like this?

Old Mutual's replyOfficial

09 Jul 2024, 09:25

This is an update informing you that this matter has been finalised.

Best regards,

Old Mutual's reply09 Jul 2024, 09:25

Official

This is an update informing you that this matter has been finalised.

Best regards,

Never use Old Mutual

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