Never settled my account

I approached Old Mutual regarding a settlement (consolidation) of another loan institution, my Direct Axis account, I've sent them a settlement letter with the amount of R8329.82 . But at the beginning of August, I noticed a debit order from Direct Axis . I contacted DA first and they said my account was never settled. I need to get the proof of settlement from Old Mutual. When I was sent the the proof of settlement, the amount on there was R3360.62. <br> So now for the past 2 month I'm paying two institutions and it's very uncomfortable reason being , I needed the DA loan settled , and now I'm paying both DA and Old Mutual. And I have documentation on me which I received from Old Mutual where they state, they are going to settle my DA account with R8329.82. And I'm still waiting for feedback because I'm never getting answers. I can not afford paying Old Mutual AND Direct Axis . <br> I have lost over R1000 the past two months because my DA debit orders is still going off. I can not let this happen in beginning of November. <br> And another thing, I have asked Old Mutual to make my debot order date 30th , but they are deducting it on the 25th already, and there's no funds available