DM
Dumisile M
1 reviews | Active since Oct 2019
16 Oct 2019, 17:24
NEVER INVEST WITH OLD MUTUAL THEY GIVE UA RUN AROUND WHEN THEY HAVE TO PAY
Old Mutual is a horrible investor invested my money 20years ago my policy has matuared but they are refusing to pay my money they are telling me stories. Went to branch Marshal Town consultant told me it will be 7working days to get my money. Now it over 4weeks they havent paid they are running around when calling them. ***. Spoke to Nicolette , Christ, Nadia they told me they were forwarding message to claims but nothing has been done
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Replies (3)
Old Mutual's replyOfficial
17 Oct 2019, 14:12Dear Dumisile
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Old Mutual Insure Customer Experience
Old Mutual's reply17 Oct 2019, 14:12
Official
Dear Dumisile
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Old Mutual Insure Customer Experience
DM
Dumisile M's updateReviewer Update
18 Oct 2019, 06:59Sending it there wont help i went theagain personally still i wasnt assiated they gave me same old stories. Even manager coyldnt assist told me is a open case mxm im tired people must know what they getting themself in when investing with this company you dont get your money same time????????????
DM
Dumisile M's update18 Oct 2019, 06:59
Reviewer Update
Sending it there wont help i went theagain personally still i wasnt assiated they gave me same old stories. Even manager coyldnt assist told me is a open case mxm im tired people must know what they getting themself in when investing with this company you dont get your money same time????????????
Old Mutual's replyOfficial
18 Oct 2019, 14:29I am pleased to confirm the funds were transferred to your bank account yesterday and should be available within 2 working days.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply18 Oct 2019, 14:29
Official
I am pleased to confirm the funds were transferred to your bank account yesterday and should be available within 2 working days.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management