BM
Bongiwe M
1 reviews | Active since May 2018
24 Oct 2019, 09:56
Never go there
The worst company you can deal with when it comes to Disinvesting your own investment, money that belongs to you. They play the blame game amongst themselves and have no communication with the customer at hand. You call the call centre and all the people you speak to have different excuses. How in the world does it take a whole month to Disinvest especially if none of your details have changed? I am disgusted by Old Mutual and the way they handle their customer's monies. Would not recommend anyone to invest with them.
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Replies (2)
Old Mutual's replyOfficial
24 Oct 2019, 10:38Dear Bongiwe Mntambo
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
Old Mutual's reply24 Oct 2019, 10:38
Official
Dear Bongiwe Mntambo
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management
BM
Bongiwe M's updateReviewer Update
24 Oct 2019, 17:21Hi Carol
Thank you for your response.
Someone from your office called me and all they could say is that they are looking into my query and will be in contact with me. I expected to be told exactly what is happening and why is it taking almost a whole month to disinvest.
Thank you for your response.
Someone from your office called me and all they could say is that they are looking into my query and will be in contact with me. I expected to be told exactly what is happening and why is it taking almost a whole month to disinvest.
BM
Bongiwe M's update24 Oct 2019, 17:21
Reviewer Update
Hi Carol
Thank you for your response.
Someone from your office called me and all they could say is that they are looking into my query and will be in contact with me. I expected to be told exactly what is happening and why is it taking almost a whole month to disinvest.
Thank you for your response.
Someone from your office called me and all they could say is that they are looking into my query and will be in contact with me. I expected to be told exactly what is happening and why is it taking almost a whole month to disinvest.