SI
Samantha I
1 reviews | Active since Apr 2023
05 Apr 2023, 17:51
Never ending grief
I am struggling with a life insurance policy claim of my late husband since November 2021. The service and support I have been getting from Old Mutual is heartbreaking. I literally have to beg for information and a way forward in my claim. A claim that should have only taken 3months is still pending to date
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Replies (3)
Old Mutual's replyOfficial
05 Apr 2023, 17:59Dear Samantha
We are sorry to hear about your service experienced. We will investigate and contact your directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact your directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply05 Apr 2023, 17:59
Official
Dear Samantha
We are sorry to hear about your service experienced. We will investigate and contact your directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact your directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
SI
Samantha I's updateReviewer Update
05 Apr 2023, 18:02Thank you for getting back to me. I'll await your assistance.
SI
Samantha I's update05 Apr 2023, 18:02
Reviewer Update
Thank you for getting back to me. I'll await your assistance.
Old Mutual's replyOfficial
12 Apr 2023, 15:17 Good Day S Isaacs
On behalf of Old Mutual, I wish to offer our heartfelt condolences for your late husband's loss and an apology for the poor service you've experienced with us.
We are genuinely sorry about the frustration that this has caused you.
Kindly note the review is under investigation, Old Mutual will provide feedback once completed via email.
On behalf of Old Mutual, I wish to offer our heartfelt condolences for your late husband's loss and an apology for the poor service you've experienced with us.
We are genuinely sorry about the frustration that this has caused you.
Kindly note the review is under investigation, Old Mutual will provide feedback once completed via email.
Best regards,
Old Mutual's reply12 Apr 2023, 15:17
Official
Good Day S Isaacs
On behalf of Old Mutual, I wish to offer our heartfelt condolences for your late husband's loss and an apology for the poor service you've experienced with us.
We are genuinely sorry about the frustration that this has caused you.
Kindly note the review is under investigation, Old Mutual will provide feedback once completed via email.
On behalf of Old Mutual, I wish to offer our heartfelt condolences for your late husband's loss and an apology for the poor service you've experienced with us.
We are genuinely sorry about the frustration that this has caused you.
Kindly note the review is under investigation, Old Mutual will provide feedback once completed via email.
Best regards,