1 reviews | Active since May 2018
never do any kind of business with old mutual
old mutual has very bad service,i made a withdrawal on my investment on the 4th may but call centre agents are sending me from pillar to postnobody is telling me when will the money be paid.twice last week they told me they didnt get some of my documents and i sent again. today14th may someone emails asking me to send the documents again with a different reference number. the level of incompetency is amazing in this company.i'm receivig same poor service we received when my mom passed away.its so scary imagine if i had passed on
Dear Akhona
I am sorry to hear of the service you have experienced. I will investigate and provide you with feedback.
Kind regards
Belinda Hunt
Complaints Management
Dear Akhona
I am sorry to hear of the service you have experienced. I will investigate and provide you with feedback.
Kind regards
Belinda Hunt
Complaints Management
Dear Akhona
I have tried calling you to the number you supp**** but there was no response.
An email was sent by the processing office to you earlier today confirming that your payments were processed.
I have sent your feedback to the manager of the area to review the calls and their process to ensure this does not happen again.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
Dear Akhona
I have tried calling you to the number you supp**** but there was no response.
An email was sent by the processing office to you earlier today confirming that your payments were processed.
I have sent your feedback to the manager of the area to review the calls and their process to ensure this does not happen again.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management