Network down

Went to this Old Mutual service point on Thursday 9 July, only to be told they are off line. After requesting them to phone once network back on line I left. Was phoned on Friday 10 July but by the time I arrived the system was once again off line. Receptionist (Viwe) was excellent and referred me to Cleo who although frustrated at the downtime helped in the completion of the documentation which was obtained off line and had to be completed for this transaction. She then faxed completed documents to the relevant office, then phoned this office to speak to relevant person who would be able to process this transaction further. She then printed the faxed documentation and gave it to me for record keeping.. Excellent service. Very well done to both the staff I dealt with at this branch.