Negligent Old Mutual service

Item: Old Mutual
Rating: 1
Author: Sanele N

I'm highly disappointed with the service that I've received with Old Mutual. On the 22 September 2018 i requested a surrender amount on my investment policy and submitted all the relevant documents that were required for me to receive my funds i was notified that my funds will be in my account within 5 working days but i still have not received any funds. I went into the brunch to inquire what the problem might be i was told that it is an internal problem but till today no one has contacted me to apologies or inform when I'm getting my money but i always pay my installments on time know i have to wait and shift my plans on account of there error I'm highly disappointed in there service

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

05 Oct 2018, 13:19

Hi Sanele

Thank you for the review.

We apologise for the delay and the inconvenience it has caused you. We willinvestigate and resolve with you directly.

Regards

Brent Sellidon

Complaints Management

Old Mutual's reply05 Oct 2018, 13:19

Official

Hi Sanele

Thank you for the review.

We apologise for the delay and the inconvenience it has caused you. We willinvestigate and resolve with you directly.

Regards

Brent Sellidon

Complaints Management

Sanele N's updateReviewer Update

12 Oct 2018, 10:40

Old mutual eventually called me on the 09October 2018 with feedback and that was the last ive herd from them after being promised daily feed bk on the issue of my payout what angers me the most is the fact that they are not taking this matter serious its know 15 days that ive been waiting for my money but they continue deducting from my salary for there policies while my life is at a stand still all because of negligence from there side that has taken them 5 years to pick up, im getting feed up with calling them to end up at there answering machines which keeps me on hold for over 30min wasting my airtime nxa this company is **** there service that they provide when its time to pay out is ****!!!!!!!

Sanele N's update12 Oct 2018, 10:40

Reviewer Update

Old Mutual's replyOfficial

16 Oct 2018, 15:55

Hi Sanele

The refund and part surrender has been processed and should be in your account later today.

We apologise for the delays and frustration caused.

Regards
Brent Sellidon
Complaints Managment

Old Mutual's reply16 Oct 2018, 15:55

Official