EP
ERICA P
1 reviews | Active since Jan 2024
12 Mar 2026, 14:51
Negligence OM Cash4luvd1s benefit
Cash4luvd1s benefit paid into an account I no longer use, even though I provided my new banking details, the admin didnt bother to check and confirm also offsetting part of the benefit for an error made on their side which is not proper procedure and not fair to me the benefactor.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
12 Mar 2026, 15:28Good day ERICA P,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Mar 2026, 15:28
Official
Good day ERICA P,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
EP
ERICA P's updateReviewer Update
19 Mar 2026, 11:58Thank you Old Mutual for quickly investigating the matter and making things right.
EP
ERICA P's update19 Mar 2026, 11:58
Reviewer Update
Thank you Old Mutual for quickly investigating the matter and making things right.
Old Mutual's replyOfficial
19 Mar 2026, 12:46Good day Erica,
Thank you for bringing your concerns to our attention. We are pleased that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Thank you for bringing your concerns to our attention. We are pleased that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2026, 12:46
Official
Good day Erica,
Thank you for bringing your concerns to our attention. We are pleased that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Thank you for bringing your concerns to our attention. We are pleased that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
20 Mar 2026, 13:59Good day, ERICA P.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply20 Mar 2026, 13:59
Official
Good day, ERICA P.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management