Negligence of 10 years ,failing to efile .

I am so frustrated. I once had a SARAF policy with Old Mutual and cancelled it in 2014. It turns out Old Mutual never filed or submitted everything to SARS. Now since 2014 I am unable to submit the returns for that said year and all my money owed to me by SARS has been on hold for 10 years. I tried to contact Old Mutual many times but it seems they either don't know what to do. Mpho Matala sent me all 2014 documents that had my cancellation including only 1 directive. However SARS has another directive of the discontinued policy with Old Mutual ,and that is the one they have to file. I have since tried to explain to them, but it's been a week now, Shanaaz Scholtz rep**** ro me saying she will send to relevant department. How long does it take really for Old Mutual to attend to a recurring issue. I mean they already have my emails and I rep**** to the email Mpho sent me telling them they had to efile for me the missing directive. But it seems it will take forever. I am really frustrated now because I have app**** for two pot and my money will be out soon and this issue of 2014 return will now hold me from getting my money as well. SARS has already issued the 2pot directive. I never thought it can take 10 years for a company so big like Old Mutual to not do their work properly.