EB
Elize B
1 reviews | Active since Jan 2025
17 Jan 2025, 13:32
Neglect from Old Mutual
Hi all.. So so so Dissatisfied with Old Mutual once again. After phoning them everyday and this morning when i phoned they told me they are going to fix the problem and someone from management will phone me it is almost 14:00 already. So I phoned them again guess what they said nothing is done yet with the issue... It been 5 days just to get a tax directive after they told me only 2-3 days and now there is a problem... They just dont want to give my money i want my money did this claim end of Nov 2024 and still nothing... This is unexplainable Old Mutual.. Guys think twice..
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Old Mutual's replyOfficial
17 Jan 2025, 13:54Good day Elize,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Jan 2025, 13:54
Official
Good day Elize,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management