Need to basically beg Old Mutual to give feedback

Back in 2011 I ap**** for a long term savings policy. Initially R200 were deducted from my bank account every month for this policy. I've asked a couple of times if I can't increase this amount per month as I am in a much better financial position now than I was back when I started with this and I actually like saving extra money. The answer stayed 'NO' but I was told about a voluntary increase every year by a consultant. This gives you the option to increase your contributions from about 6 or 7 percent a year to 20%.<br> This was awesome news, BUT this year I was never contacted for this option. I emailed to find out on the 26th of May. I was told that this could still be done because the increase is effective on the 1st of July. To keep a long story short, my request was ignored. To be honest, I really feel like I'm being ignored because of the small amount that gets deducted from me. I have to follow up all the time. no on gets back to me from Old Mutual. I'm the client. The reference number is GSENQ***. Lets see if someone can get back to me after i make my unconfortable experience with old mutual public. All of this made me realise that I dont mean anything to this company.