need people s****s

i took out a 3 funeral policies with them on monday,16/01/2018 i got a sms to call them,when i called the line dropped more than 3 times eventually i got through waiting25 min already. the advisor was soooo laid back she sounded like she was already on the weekend.i asked her about the policies and she was so not ready for work today.i told her i want to speak to someone else or her manager because of her attitude and she passed me back in the long queue. when i spoke to the other adviser she was so rude.i asked her if she can see who i spoke to as i felt very angry what the previous adviser did, she said NO! and she was also so rude....

i must say i just joined old mutual on monday i felt like cancelling all my policies,i then spoke to the right department and i got through to ANATHI BOSKATI and she was amazing,she helped me in less than 5 min and calm me right down,i must say old mutual is lucky to have such an amazing agent,