1 reviews | Active since Apr 2013
NEED MY PAYOUT SOON AS IT NOW
<p> My please give me feedback my number is ********** 572 .</p> <p> </p> <p>On the 27/08/2016 I went to the branch and all my forms where completed with the Old mutual consultant that am withdrawing from Investment a portion of the amount invested Mr. Maponya advised me that everything was filled correctly and when I called him to follow up that everything was completed correctly . To my surprise today when I call the call center today spoke with Marvin Daniels he advised that they sent an email to Mr. Maponya on the 30/08/2016 requesting the outstanding document and he never communicate this to me then they tell me that the money will be sometime next week which I do agree with that am having an emergency that I need to sort out I need the money by close of business today.</p> <p> </p> <p>My please give me feedback my number is ********** 572 .</p> <p> </p> <p>Very Disappointed and Angry client</p>
Good day Mpume
Thank you for the review.
We are sorry for the poor service received. We will contact you directly to resolve the complaint.
Regards
Coleen Aanhuizen
Good day Mpume
Thank you for the review.
We are sorry for the poor service received. We will contact you directly to resolve the complaint.
Regards
Coleen Aanhuizen
False promises my mom still don't have the do know how depressed she is right now you affecting her health as she is loaning this money and its her money make sure that by Tomorrow the money is in her account all of it and close the policy.
False promises my mom still don't have the do know how depressed she is right now you affecting her health as she is loaning this money and its her money make sure that by Tomorrow the money is in her account all of it and close the policy.
Dear Nompumelelo
I refer to my e-mail of this morning as well has my telephone conversation with your mother this morning. The payment was finalised and should be available in her bank account within 48 hours.
The difference in the value was explained to her and I referred her to the Summary of charges in the policy contract.
Kind regards
Coleen Aanhuizen
Complaints Management
Dear Nompumelelo
I refer to my e-mail of this morning as well has my telephone conversation with your mother this morning. The payment was finalised and should be available in her bank account within 48 hours.
The difference in the value was explained to her and I referred her to the Summary of charges in the policy contract.
Kind regards
Coleen Aanhuizen
Complaints Management