SR
SOS R
1 reviews | Active since Mar 2009
15 Jan 2026, 08:24
Need a new advisor PLEASE
I needed info on my policy and an email was sent to my advisor whom I did not even choose myself and she was on leave until this week. Got a call but could not continue with the chat and emails were exchanged and I indicated the fact that I was on a call when she called and three days later I am yet to get that call back
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Old Mutual's replyOfficial
15 Jan 2026, 09:16Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Jan 2026, 09:16
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,