Nedbank Ten Service Centre

This has been my worse experience ever dealing with the Nedbank Ten Service Centre partnered with old mutual, I've had an investment plan with old mutual for over 10 years now and on Monday - 05th October I submitted a withdrawal request by completing all the required paperwork and the payout process usually take 4-5 working days and it has been almost 2 weeks with no update, I have been sending emails and even call their call centre with no joy, the service centre does not even have the decency to acknowledge my emails or even get a return courtesy call. I am made to beg for my own money and I even sent an email to their complaints department but no reply

Worse service ever