Nathamoedien at OldMutual Bayside Mall

I am typing this with a heavy heart as I was treated so unprofessionally by a staff member from the Loans department, Nathamoedien at OldMutual Bayside Mall. I went there today around 3 p.m. to enquire about the terms and conditions of my 10-year investment ending in 2029. As the conversation progressed, Nathamoedien advised me that I should contact the Head Office regarding my specific complaint as he cannot assist me at branch level. When I asked if I could use the landline which was right in front of me on his desk, he told me that the landline is useless and won’t help me with anything. I was confused by this statement because if I need to phone the Head office as advised by him, why can I not do so using the landline at the branch since I am already there? When I asked him to elaborate on his statement, he took that as me getting defensive and told me if this is how I am going to behave, then I should rather get up and leave. I assured him that this is not at all about me becoming defensive, all I wanted to know was am I allowed to use the branch landline or not to contact Head Office. From this point onwards, he completely refused to help me further and called his supervisor. I am glad that he did so because the supervisor took charge of the situation and asked my son who was sitting with me to explain what had transpired from an objective standpoint as a witness who was there from the beginning of the interaction. When the supervisor understood, Nathamoedien rejected the sequence of events and claimed that my 23-year-old son was lying, when in fact the situation was explained exactly how it happened. All throughout my interaction with the supervisor, Nathamoedien was laughing and snickering in the background, which my son again pointed out to the supervisor that Nathamoedien is not taking us seriously. We were then referred to another staff member from Loans who more than happily took us on and assisted us. We left the branch satisfied with how we were assisted by the second employee but Nathamoedien made me lose complete trust in the customer service provided at this branch.