oS
owen S
1 reviews | Active since Dec 2009
14 Aug 2020, 14:04
MyPortfolio CRM:***
What absolute pathetic service from Old Mutual, I sent an email query on my policy more than 3 weeks ago, and all i have received is an auto generate response, I have since logged at least 3 complaints on their site, with some general response that they are looking into my query see one such complaint " Complaint from MyPortfolio CRM:***" But as yet no answer to my query, I guess they just ignore and hope I go way, unless its to collect payment then they respond
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Replies (2)
Old Mutual's replyOfficial
14 Aug 2020, 14:55Dear Owen
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply14 Aug 2020, 14:55
Official
Dear Owen
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
oS
owen S's updateReviewer Update
22 Sept 2020, 11:11It now close to the end of September, and whilst Old Mutual gave a response, once I checked with my broker he advised that this is incorrect and I could not exercise the option stated by Old Mutual, he requested clarification from them, and needless to say we are still waiting, hopefully this can be resolved by year end ????
oS
owen S's update22 Sept 2020, 11:11
Reviewer Update
It now close to the end of September, and whilst Old Mutual gave a response, once I checked with my broker he advised that this is incorrect and I could not exercise the option stated by Old Mutual, he requested clarification from them, and needless to say we are still waiting, hopefully this can be resolved by year end ????