TS
Thokozile S
1 reviews | Active since May 2019
08 Jan 2026, 11:49
My Transfer is taking over 9 months, why?
I started a process with Old Mutual to transfer my existing RA to my other Allan gray investment. One thing about Old Mutual you will fight for things to get done. I have mutiple policies with Old Mutual. Its been 8 months and they have not transferred my RA!! I'm so angry!
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
08 Jan 2026, 12:19Good day Thokozile S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Jan 2026, 12:19
Official
Good day Thokozile S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
TS
Thokozile S's updateReviewer Update
09 Feb 2026, 15:56Good Day, we are in February, the last email stated that the transfer will take 10 days. Its been more than 2 weeks. Why does Old Mutual treat their customers like this!
TS
Thokozile S's update09 Feb 2026, 15:56
Reviewer Update
Good Day, we are in February, the last email stated that the transfer will take 10 days. Its been more than 2 weeks. Why does Old Mutual treat their customers like this!