ER
Emily R
1 reviews | Active since Apr 2021
12 Nov 2024, 09:34
My ref no CEB***...
My ref no CEB***..ID no *** I put in a claim for a funeral . Am told the claim was rejected due to the fact the my partner left to go and leave with an another woman in December. His the father of my two kids we have lived together for 12 years until we cheated on my and start leaving to not come back home . He passed away on the 6 /11/2024 and I put in a claim on the 9/11/2024 ,since they cant help me please refund all my premiums.i want all my money back . The funeral is tomorrow and now I can’t even help with the funeral preparations due to this .please please refund my premiums .am very unhappy with your service .
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Old Mutual's replyOfficial
12 Nov 2024, 09:40Good day Emily
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Nov 2024, 09:40
Official
Good day Emily
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,