My problem is that I made a two pot withdrawal on the 23rd September and today is the 13th November I still haven’t received my payment I am struggling to even follow up on my transaction

My problem is that I made a two pot withdrawal on the 23rd September and today is the 13th November I still haven’t received my payment I am struggling to even follow up on my transaction. Why can’t we just get proper feedback. Your withdrawal policy states after 30 days it’s now 2 months what is wrong?