MY NAME IS A M MZAMO REF CEB***

I OPENED A FUNERAL WITH OLD MUTUAL IN FEBRUARY WITH AN UNDERSTANDING THAT MY FIRST PREMIUM WILL BE EFFECTED ON THE 15TH OF APRIL. HOWEVER, THE DEDUCTION WAS MADE ON THE 15TH OF MARCH, TO MY SURPRISE, NOT AS AGREED. I HAVE BEEN TO THEIR OFFICES FOR A REFUND SEVERAL TIMES AND I HAVE NOT BEEN GETTING ANY JOY AT ONE POINT, I WAS TOLD THAT I SHOULD CONFIRM MY BANKING DETAILS, YET I HAVE A VERY ACTIVE ACCOUNT WITH THEM BUT THAT WAS SUBMITTED BY THE BRANCH MANAGER ANYWAY BUT STILL NOTHING IS FORTH COMING WORSE THE MANAGER IS NOT SUPPOSE TO CALL HEAD OFFICE EXCEPT TO CONVERSE VIA EMAILS OR WE ARE THE ONES WHO ARE ALLOWED TO CALL HEAD OFFFICE GUESS WHAT USING OUR AIRTIME, OH WHAT A TERRIBLE SERVICE