My mom Policy expired and old mutual is not helping

Hi, I have lodge a complaint on 19 July 2019 for my policy that i covered my Mom, as she was supposed to be covered for Life but during capturing of policy they captured wrongly. Since i lodged complaint i have never never received a feedback as yet. On daily basis i do contact Old Mutual but no one is helping me. I am very tired because it have been a while now as my mother policy have expired on the 30 August and the worse thing is that even old mutual send me an email to increase my premium wherelse my query have been with them for a about a month and couple of week.

Can this be treated as a matter of urgent .

Sello Langa- ***