DP
Danielle P
1 reviews | Active since Jun 2025
10 Jun 2025, 13:26
My late mom had an annuity with old mutual and was supposed to pay out
My late mom had an annuity with old mutual and was supposed to pay out.We have put in the claim in November 2016 and was told to submit bank details as the annuity will pay out in 72 hours.Until today we haven't received any payment.I went to the branch again this year and head office said that the money is still available and even confirmed with me the percentages.We put the claim in again.They have been escalating the case since 20 March.No feeback
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Old Mutual's replyOfficial
10 Jun 2025, 14:34Good day Danielle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Jun 2025, 14:34
Official
Good day Danielle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management