AT
AMEERA T
1 reviews | Active since Sept 2023
14 Oct 2025, 08:16
My husband Shaheed T...
My husband Shaheed Timms has been trying to withdraw money now for a few months and till now not one consultant is able to assist him
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
14 Oct 2025, 10:29Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply14 Oct 2025, 10:29
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
AT
AMEERA T's updateReviewer Update
23 Oct 2025, 11:31Good day
I had submitted a complaint in last week in regards to Old Mutual, after the complaint that was submitted a consultant had called me advising that they would proceed with payment, but could not do the payment for the next day, they had advised that payment would be made by Wednesday the 22/10/2025
It is now the 23/10/2025 and no funds have been credited to my account, I am really not sure how this bank operates as advised by my wife in the previous complaint it’s already over 4 months that we have been running back and forth just for a simple internal instruction to be made, the amount of times we have resubmitted and waited for money to be credited to my bank account. I am at the point where I will be going straight to the ombudsman should funds not reflect in my account by the end of Today…. This is not a bank to be banking with
Disappointed
RegardsShaheed Timms***
I had submitted a complaint in last week in regards to Old Mutual, after the complaint that was submitted a consultant had called me advising that they would proceed with payment, but could not do the payment for the next day, they had advised that payment would be made by Wednesday the 22/10/2025
It is now the 23/10/2025 and no funds have been credited to my account, I am really not sure how this bank operates as advised by my wife in the previous complaint it’s already over 4 months that we have been running back and forth just for a simple internal instruction to be made, the amount of times we have resubmitted and waited for money to be credited to my bank account. I am at the point where I will be going straight to the ombudsman should funds not reflect in my account by the end of Today…. This is not a bank to be banking with
Disappointed
RegardsShaheed Timms***
AT
AMEERA T's update23 Oct 2025, 11:31
Reviewer Update
Good day
I had submitted a complaint in last week in regards to Old Mutual, after the complaint that was submitted a consultant had called me advising that they would proceed with payment, but could not do the payment for the next day, they had advised that payment would be made by Wednesday the 22/10/2025
It is now the 23/10/2025 and no funds have been credited to my account, I am really not sure how this bank operates as advised by my wife in the previous complaint it’s already over 4 months that we have been running back and forth just for a simple internal instruction to be made, the amount of times we have resubmitted and waited for money to be credited to my bank account. I am at the point where I will be going straight to the ombudsman should funds not reflect in my account by the end of Today…. This is not a bank to be banking with
Disappointed
RegardsShaheed Timms***
I had submitted a complaint in last week in regards to Old Mutual, after the complaint that was submitted a consultant had called me advising that they would proceed with payment, but could not do the payment for the next day, they had advised that payment would be made by Wednesday the 22/10/2025
It is now the 23/10/2025 and no funds have been credited to my account, I am really not sure how this bank operates as advised by my wife in the previous complaint it’s already over 4 months that we have been running back and forth just for a simple internal instruction to be made, the amount of times we have resubmitted and waited for money to be credited to my bank account. I am at the point where I will be going straight to the ombudsman should funds not reflect in my account by the end of Today…. This is not a bank to be banking with
Disappointed
RegardsShaheed Timms***
Old Mutual's replyOfficial
23 Oct 2025, 19:31Good day, Ameera,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Oct 2025, 19:31
Official
Good day, Ameera,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,