BP
Brilliant P

1 reviews | Active since May 2021

01 Aug 2025, 09:58

My husband had a life cover with old mutual through his company, he passed on 5 months ago but old mutual hasn't paid out his life cover since. We submitted all the documents that were requested but to no avail. Please help

Why does it take so long for old mutual to payout?

0
Replies (1)
Old Mutual
Old Mutual's reply01 Aug 2025, 10:41
Official
Hi Brilliant,

We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management