My funeral policy has LAPSED!

Hi Old Mutual, please assist with a funeral policy I've had since 2011. I received a text saying that it has been ''paid up/lapsed'' and I have until March 2015 to sort this out. This was after I made efforts to contact the customer service centre where I was corresponding via email without someone who told me I qualify for a Premium holiday. After which I gave the go ahead for them to continue with debit orders going forward, but Old Mutual did not do as I requested. I'm not willing to lose so much and I'd appreciate clarity and help about this matter. Please call me urgently, I have an ill parent who was covered under my policy. Ref# GSENQ*** nobody got back to me in this regard.