my family and I made the mistake of trusting Old Mutual with our money for 10 years, when it cane time to claim for funeral cover they rejected the claim due to their own mishandling of my account.

my family and I made the mistake of trusting Old Mutual with our money for 10 years, when it cane time to claim for funeral cover they rejected the claim due to their own mishandling of my account. Below is the full story as it has been shared with @oldmutual

I HAVE PAID FOR THIS POLICY FOR MORE THAN 10YEARS ,WHEN TIME COMES FOR US TO CLAIM I AM TOLD THE POLICY LAPSED IN JANUARY 2025.NO ONE EVER NOTIFIED ME ABOUT THIS . I HAVE A LOT OF POLICIES WITH OLD MUTUAL AND I FREQUENTLY CONTACT MY ADVISOR ASKING IF ALL MY POLICIES ARE UPTODATE . IN JANUARY 2025 OLD MUTUAL DEBITED MY ACCOUNT TWICE FOR NO REASON .I THEN RETURNED ONE DEBIT ORDER . OLD MUTUAL STOPPED DEBITING ME COMPLETELY FOR FEB AND MARCH . I THEN CONTACTED MY ADVISOR AND LATER ON OLD MUTUAL ACCOUNTS DIRECTLY .THE DEBIT ORDER WAS RESUMED I FURTHER CONTACTED MY ADVISOR WHO ASSURED ME THAT ALL POLICIES WERE UPTODATE . EVEN ON THE PASSING AWAY OF MY AUNT I CONTACTED HER SHE CONFIRMED AND GAVE ME THE EXPECTED PAYOUT. WE SUBMITTED THE CLAIM AND WAS GIVEN A RUN AROUND AND PROMISES FOR MORE THAN A WEEK .MY AUNT DIED ON THE 28 APRIL 2025 , CLAIM WAS SUBMITTED ON THE 5TH MAY. ON THE 14TH I WAS TOLD THE CLAIM WAS IN PROGRESS AND WOULD PAY IN 2 DAYS. ON THE 15TH I GOT AN SMS SAYING THE CLAIM IS NOT PAYABLE .

I HAVE PAID THIS POLICY WHILE MY AUNT WAS HEALTHIER AND YOUNGER BECAUSE I NEW MY RESPONSIBILITY TOWARDS HER .I COULD NOT BE RECKLESS .