My experience with Old Mutual

I had the worst experience with Old Mutual. I am still going through it to this day. Back in April, I lost a loved one that I had insured under their funeral policy. All my premiums were up to date and I had submitted all the necessary documents to ensure that everything would go smoothly so that I could give my loved one a dignified funeral. It started when a week passed with no communication back from Old Mutual in regard to a payout, and preparations for the burial could not progress because we were waiting for the payout. When I consulted their customer care I was told that there were still investigations that were being done before the payout could be done, which I comp**** with due to the nature of my loved one’s death.

I am extremely hurt and disappointed by Old Mutual as there has been no progress on the investigation to this day and as a family were forced to find other alternatives to bury our loved one. When I contact the police to try and find out about the investigation as well, I am not given a clear answer. What is the point of having a funeral policy and paying your premium on time everything if they will disappoint you at a time you need them the most.

My loved one did not receive the dignified burial they deserved and I have to say that I am extremely disappointed at the service I have received from Old Mutual. They did not deliver on their promise and all my efforts to try and have this finally resolved have been unsuccessful. I do not think they care of their policy holders and it has been hard trying to hold such a big company like them accountable.

This is one experience that I would not wish on my worst enemy. It’s as if the grief of loosing a loved one was not enough.